Hivelocity is committed to providing a standard of service and reliability unparalleled in the hosting industry. Hivelocity guarantees network uptime of 99.9%. The Hivelocity Data Center uses redundant Cisco and Foundry components to eliminate any single point of failure. Our network is multi-homed through redundant high-speed carriers which results in you, the customer, always being able to count on fast and reliable connectivity to our network. Our Data Center is outfitted with redundant HVAC, Battery Power and Diesel Generator Power to ensure uptime in any situation. Hivelocity maintains low overall network utilization at all times providing durability during any large internet routing issues such as a DDOS or DOS attack.

The Hivelocity Data Center is ultra-secure with only Hivelocity employees having access to any of our server rooms. In the event a customer needs personal access to their server they will be escorted to their server by a Hivelocity technician or Account Manager who will assist and monitor activity. Access to our facility is only granted via employee key cards.

In the event any customer experiences anything less than 99.9% uptime of the Hivelocity Network a credit will be added to the account upon request. Network downtime is defined as the inability to transmit or receive data due to the failure of Hivelocity owned network equipment. Hivelocity will provide a 5% credit to the affected server or shared account for each hour of downtime beyond 0.1% per month. No customer may receive credits totaling more than one month of service per affected server or shared account. Downtime is measured from the time a trouble ticket is opened by the affected customer to the time Hivelocity determines the issue to be resolved, excluding scheduled maintenance.